Returns and withdrawal policy


Beni Room offers you an online shopping service that will allow you to buy from your computer some of the items available in our stores. In addition, you can enjoy promotions, gifts and exclusive offers. We then invite you to review the general conditions of sale governing the purchase of Beni Room products through this Website. In this sense, the use of this Website constitutes your agreement to these general conditions of sale. However, if you have any questions about them, you can contact them on 91 088 33 63.


The following conditions regulate the sale of the products presented on this Website by the company: Beni Room trade S.L. Velázquez, 35. Madrid. Madrid (Spain).


2.1. Availability of service

When placing an order on you are over 18 years of age. The products offered are distributed nationally free of charge and in Europe at an additional cost of 18 euros.

2.2. Purchase guarantees

The items offered on this Website are a selection of products from the Women's Fashion collection with quality and guarantee requirements that the products put up for sale in Beni Room establishments. Each product is accompanied by the following data: Item name Item name Item description Sizes and colors* Composition Washing instructions Price (in the corresponding currency) *Beni Room has made an effort to display the colors of the garments as close to reality as possible. However, the color of the garments that appear on the screen may be subject to variations depending on the quality of your computer monitor. In this sense Beni Room cannot guarantee that the colors that appear on your monitor will faithfully fit reality. Special offers, promotions or discounts will be valid from August 01 to August 30. In the same way, Beni Room makes the necessary efforts to make the information contained on the website complete, truthful and correct. If there is an error in some data, Beni Room will proceed to its immediate correction.

2.3. Purchase procedure

The items to be purchased must be selected and added to the shopping bag by clicking on the corresponding icon. The purchase bag will contain the reference of the selected item, its name, size, chosen color, and price (including taxes). The price expressed does not contain the transport, the rates of which will vary depending on the shipping method selected. Free nationwide and €18 in Europe. To make the purchase, the personal data of the user will be required, which will be incorporated into our database in order to be able to process the order and to facilitate the realization of new purchases through the Website. Personal data provided by users will be processed in accordance with our Privacy Policy. The user will be able to access, at all times, the personal data provided and the information of the orders placed. Beni Room reminds users that the personal data must be indicated with all accuracy to avoid confusion or incidences in the shipment of the purchased item/s. In addition, in the case of being expressly requested by the user, the user will receive by mail and/or sms information and publications regarding Beni Room. Once the purchase order has been completed, and before confirming it a summary of the order will be presented to the user identifying the purchased item, its total price (transport and taxes included) with each of the concepts broken down, and the shipping data of the order, so that the user confirms the same one by clicking on the button with the expression 'Confirm payment'. Purchases may be paid for by credit or debit card, PayPal or bank transfer. Other forms of payment than those specifically provided for in these conditions of sale shall not be allowed. For credit or debit card payments, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data communicated by the user is correct. An automatic order confirmation e-mail message will also be sent to the address indicated by the user with a description of the order and the personal data provided to acknowledge receipt of the order. The non-receipt of this message may be due to a transient network communication problem or a typing error in the e-mail address provided.

2.4. Availability of products

All orders are subject to the availability of the products.If at the time of issue of the order we detect that there is no stock in our stores of any of the products included in it, Beni Room will try to locate the garment. If not possible, the customer will be notified immediately. In addition, the amount of the item collected and not shipped will be credited within 15 days to the customer, for the same means of payment used in the purchase.

2.5. Right not to accept an order

Beni Room may cancel any order or not accept a confirmed order for the following reasons: In case of a technical error and/or a typographical error in the prices or in the rest of the product data contained on the website when the order was placed. For lack of availability as described in point 3.4. When security systems indicate that the order may be fraudulent.


3.1. Payment and Currency

Prices on this Website are shown in Euros.

3.2. Value Added Tax

According to the Law on Value Added Tax, Beni Room is obliged to pass on this tax, at the current rate, to all products delivered in Spain, except the Canaries, Ceuta and Melilla. In deliveries made in the Canary Islands, Ceuta and Melilla, taxes and arbitrations shall apply in accordance with the regulations in force in each of these territories.

3.3. Payment Methods

Beni Room will only accept payments made via credit or debit card (Visa, Visa Electron, MasterCard or AMEX), PayPal or bank transfer. Payment by credit or debit card Beni Room accepts payment of purchases made through its Website with the following credit or debit cards: Visa, Visa Electron, MasterCard and American Express. In case the payment method chosen by the user is credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the information communicated is correct. Payment with PayPal Beni Room agrees to process payment through the Paypal system. Bank Transfer Payment The transfer payments. For transfer payments, customers will be provided with the account number to which they will be required to make the deposit. As a reference, the customer must indicate their order number and full name. The customer will have a period of 3 business days from the date on which they placed their order to make the payment. The order will not be considered accepted until it is effectively established that the entry has been received. If Beni Room has not received the corresponding amount after the indicated deadline, the order will be cancelled.

3.4 Payment Security

In order to give maximum security to the payment system, Beni Room uses secure payment systems from top-of-the-line financial institutions in e-commerce.


The mailing of the articles bought in Beni will be realized across an international company of courier service and it will be delivered in an approximate term from 2 to 5 working days. Home shipments will have no cost in the case of Domestic shipment.


5.1. Terms of exchange and/or returns

If upon receipt of the purchase the customer is not satisfied, Beni Room allows him to change the size of the purchased item or return it, within FIFTEEN DAYS (15), from the date of receipt, provided that the garment has not been worn or damaged. Thus, Beni Room will not be able to accept changes or returns of used or damaged garments (as long as it is not a tara). For hygiene reasons, the underwear and bathroom items carry a protective device that prevents them from being tested or worn. Returning this type of item is not allowed. Changing one model to a different one will not be allowed, only the size can be changed. To exchange one item for another, you must return it and make a new purchase. Any return of the purchased items must be carefully packaged and include the delivery note or invoice. In case you want to make a claim, there are sheets available to the consumer in the Beni Room store (Calle Velázquez 35, 28001. Madrid).

5.2. In-Store Exchanges and/or Returns

Items purchased through this Website are part of the collection of items that will be on sale in the physical establishments of the Beni Room. Therefore, Beni Room offers the possibility of making, depending on the stock in the store, size changes of the same item or returns.

5.3. Mail exchanges and/or returns

The change of size or the return of the purchased products can be made by ordinary mail, to the following address: Calle Velázquez 35, 28001. Madrid. The shipping costs of the products, which will be exchanged or returned by mail, will be at the customer's expense and in no case will Beni Room accept refunds sent in due course.

5.4. Refunds

Once the products have been received, Beni Room will verify that they are in good condition and will proceed to send the required size if a change has been requested or will proceed to the refund of the amount in the same payment method used in the purchase in case of return. The refund period can range from 3 to 12 business days since the return is received in the Beni Room store. Once the status of the returned items has been verified, the customer will be informed via email. The credit for returned items will always be made in the same payment method used in the purchase. In the event that Beni Room has mistakenly shipped an item other than the one requested or that the quality of the item shipped is not adequate, Beni Room, once the error or defect has been verified, will pay the amount of the item returned and the shipping costs. In the event that an order with error or tara is returned by ordinary postal mail, Beni Room will make the corresponding payment for the return transport provided that the customer includes in the package the proof of the return costs.

5.5. Consumer Goods Guarantee

In case of defective product, Beni Room will proceed as appropriate to the repair, replacement, reduction of the price or termination of the contract, procedures that will be free for the consumer. Beni Room responds to any failure to comply that occurs within two years of delivery. The consumer must inform Beni Room of the lack of conformity within two months of learning of it, contacting our Customer Service team. Once the consumer has duly informed Beni Room about the defective product, Beni Room may request the consumer to send the product back (Beni Room will reimburse the consumer for the corresponding shipping costs) in order to investigate the nature of the product defect before proceeding to take further action. Beni Room shall not be responsible for the repair, replacement or termination of the contract during this period of time in case of defects arising from the everyday use of the garment, taking into account the life cycle of the product in question.


You have the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire at 14 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods. To exercise the right of withdrawal, you must notify us (BENI ROOM TRADE S.L., Velázquez Street 35, Madrid or e-mail of your decision to withdraw from the contract through an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the withdrawal form model below, although its use is not mandatory. In order to comply with the withdrawal period, it is sufficient that the communication concerning the exercise by you of this right is sent before the corresponding period expires.

6.2. Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of delivery method other than the least expensive form of ordinary delivery we offer) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have submitted proof of the return thereof, depending on which condition is met first. You must return or deliver the goods directly to beNI ROOM TRADE S.L., Calle Velázquez, 35, Madrid, without any undue delay and, in any case, no later than 14 calendar days from the date you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if it makes the return of the goods before the end of that period. You must bear the direct cost of returning the goods. Beni Room offers you an easy return process through Nacex at a cost of 5 euros. Any other shipping method must be handled yourself. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

6.3. Exceptions to the right of withdrawal

The right of withdrawal shall not apply to contracts relating to the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery. Withdrawal form model  

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